eBike Service
Celestial Cycles is a fully certified Bosch, Shimano Steps, and Fazua eBike Service Center. This means we can support you with your eBike needs for any make or model of bike whether you are looking for Software Updates, Diagnostics Report, Spare Parts, Warranty Claim or simply a Service.
Software Update – $30
As a eBike service center we have the software to update all Bosch, Shimano Steps, and Fazua eBike Systems from 2011 onwards. A great feature of the eBike system is that it can be updated giving you access to the latest features, upgrades, and big fixes.
Diagnostics Report – $30
If your eBike has developed a fault, or is producing error codes, we can access the firmware and find out exactly where the fault lies saving valuable time to get you back on the road quickly. This can also be handy for anyone buying or selling their Bosch powered eBike. We can use this service to run off a diagnostics report and provide a printout of the eBike’s history. This includes several different parameters such as Usage, Service History, Date of Manufacture, Frame & Electrical Serial Numbers, Total Battery Charge Cycles, Current Capacity, Maximum Battery Temperature, Previous Faults etc etc. This is a really useful tool for sellers as they can actually prove the history of the electric bike to potential buyers increasing interest and possibly even the price of their eBike.
Please Note: This service is to diagnose faults only, the fault can then be rectified by us on your request at extra charge.
eBike General Service – $175
Celestial Cycles Signature Tune-Up + Diagnostic Check + Software Update + Drive unit casing removed, cleaned & checked + Battery Check (connections cleaned & greased) + Lock Mechanism check (cleaned & greased) + Full Report Printout supplied.
Other eBike Services
- New bike build and setup for bikes bought online (Bosch, Shimano, and Fazua)
- Battery reset
- Software updates
- Service and repairs
- Warranty
- Batteries and chargers
- Parts and Accessories
- Advice and upgrades
- Key replacement
- Full diagnostic printout (including usage & service history)
eBike Service and Software Requirements
- Key
- Battery fully charged or charger provided
